:root {
  --paper: #f3efe6;
  --paper-2: #fffaf1;
  --ink: #1b1712;
  --muted: #6b6258;
  --line: #d8cfc2;
  --navy: #1f2a36;
  --navy-2: #2b3a4a;
  --call: #c2410c;
  --call-hover: #9a3412;
  --ok: #3f6212;
  --warn: #b45309;
  --bad: #9f1239;
  --info: #1d4e89;
  --shadow: 0 12px 40px rgba(31, 24, 16, 0.08);
  --mono: "IBM Plex Mono", ui-monospace, SFMono-Regular, Menlo, monospace;
  --sans: "IBM Plex Sans", "Segoe UI", system-ui, sans-serif;
}

* { box-sizing: border-box; }

html, body {
  margin: 0;
  min-height: 100%;
  background: var(--paper);
  color: var(--ink);
  font-family: var(--sans);
  font-size: 16px;
  line-height: 1.45;
}

a { color: inherit; }

button, input, select, textarea {
  font: inherit;
}

h1, h2, h3, p { margin: 0; }

.login-shell {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 24px;
  background:
    radial-gradient(1200px 500px at 10% -10%, #f8e7d4, transparent 60%),
    linear-gradient(180deg, #ece4d6, var(--paper));
}

.login-card {
  width: min(420px, 100%);
  background: var(--paper-2);
  border: 1px solid var(--line);
  border-radius: 18px;
  padding: 32px;
  box-shadow: var(--shadow);
}

.brand {
  display: flex;
  gap: 12px;
  align-items: center;
  margin-bottom: 24px;
}

.brand-mark {
  width: 42px;
  height: 42px;
  border-radius: 12px;
  background: var(--navy);
  color: #f8efe4;
  display: grid;
  place-items: center;
  font-weight: 700;
  letter-spacing: 0.04em;
}

.eyebrow {
  color: var(--muted);
  font-size: 12px;
  letter-spacing: 0.14em;
  text-transform: uppercase;
}

.stack { display: grid; gap: 14px; }
.field { display: grid; gap: 6px; }
.field span { font-size: 13px; color: var(--muted); }

input[type="text"],
input[type="password"],
input[type="search"],
select,
textarea {
  width: 100%;
  border: 1px solid var(--line);
  background: #fff;
  border-radius: 10px;
  padding: 10px 12px;
  color: var(--ink);
}

textarea { min-height: 88px; resize: vertical; }

.btn {
  border: 0;
  border-radius: 10px;
  padding: 10px 14px;
  cursor: pointer;
  font-weight: 600;
}

.btn:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

.btn-primary { background: var(--navy); color: #fff; }
.btn-call { background: var(--call); color: #fff; }
.btn-call:hover:not(:disabled) { background: var(--call-hover); }
.btn-ghost { background: transparent; color: var(--ink); border: 1px solid var(--line); }
.btn-danger { background: var(--bad); color: #fff; }
.btn-ok { background: var(--ok); color: #fff; }
.btn-wide { width: 100%; }

.alert {
  border-radius: 10px;
  padding: 10px 12px;
  font-size: 14px;
}

.alert-error { background: #ffe4e6; color: var(--bad); }
.alert-ok { background: #ecfccb; color: var(--ok); }
.alert-info { background: #e8f1fb; color: var(--info); }

.app-shell {
  min-height: 100vh;
  display: grid;
  grid-template-columns: 240px 1fr;
}

.sidebar {
  background: var(--navy);
  color: #e8eef4;
  padding: 22px 16px;
  display: flex;
  flex-direction: column;
  gap: 24px;
}

.nav-btn {
  display: block;
  width: 100%;
  text-align: left;
  background: transparent;
  color: #d5dee8;
  border: 0;
  border-radius: 8px;
  padding: 10px 12px;
  cursor: pointer;
}

.nav-btn.active,
.nav-btn:hover {
  background: var(--navy-2);
  color: #fff;
}

.content {
  padding: 28px;
}

.topbar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
  margin-bottom: 24px;
}

.muted { color: var(--muted); }
.mono { font-family: var(--mono); font-size: 13px; }

.stats {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 20px;
}

.stat {
  background: var(--paper-2);
  border: 1px solid var(--line);
  border-radius: 14px;
  padding: 16px;
}

.stat b {
  display: block;
  font-size: 28px;
  margin-top: 4px;
}

.panel {
  background: var(--paper-2);
  border: 1px solid var(--line);
  border-radius: 16px;
  padding: 20px;
  box-shadow: var(--shadow);
}

.hidden { display: none !important; }

.toolbar {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  margin: 16px 0;
}

table {
  width: 100%;
  border-collapse: collapse;
  font-size: 14px;
}

th, td {
  text-align: left;
  padding: 10px 8px;
  border-bottom: 1px solid var(--line);
  vertical-align: top;
}

th { color: var(--muted); font-weight: 600; font-size: 12px; text-transform: uppercase; letter-spacing: 0.04em; }

.pill {
  display: inline-block;
  border-radius: 999px;
  padding: 2px 8px;
  font-size: 12px;
  font-weight: 600;
}

.pill-available { background: #dbeafe; color: var(--info); }
.pill-in_progress { background: #ffedd5; color: var(--warn); }
.pill-completed { background: #dcfce7; color: var(--ok); }
.pill-pending { background: #f4eee4; color: var(--muted); }
.pill-call_back { background: #fef3c7; color: var(--warn); }

.advisor-shell {
  min-height: 100vh;
  display: grid;
  grid-template-rows: auto 1fr;
  background:
    radial-gradient(880px 380px at 78% -8%, #f6e2cf, transparent 60%),
    var(--paper);
}

.advisor-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 22px 40px 6px;
  background: transparent;
}

.advisor-top .brand { margin-bottom: 0; }

.client-stage {
  width: min(1120px, calc(100% - 64px));
  margin: 0 auto;
  padding: 8px 0 72px;
}

.desk {
  display: grid;
  grid-template-columns: 190px minmax(0, 1fr) 168px;
  gap: 40px;
  align-items: start;
}

.kicker {
  color: var(--muted);
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.16em;
  text-transform: uppercase;
}

.margin-note { padding-top: 64px; }

.margin-name {
  font-size: 20px;
  font-weight: 700;
  line-height: 1.2;
  letter-spacing: -0.02em;
  color: var(--ink);
  margin: 10px 0 12px;
}

.margin-meta {
  display: grid;
  gap: 3px;
  color: var(--muted);
  font-size: 13px;
}

.margin-quiet {
  margin: 10px 0 0;
  color: var(--muted);
  font-size: 14px;
  line-height: 1.4;
}

.queue-arrow {
  color: #b7aa9b;
  line-height: 0;
  margin: 0 0 8px;
}

.queue-arrow svg {
  width: 88px;
  height: 88px;
  display: block;
}

.margin-ahead .queue-count {
  font-size: 32px;
  font-weight: 700;
  letter-spacing: -0.04em;
  line-height: 1;
  margin: 0 0 6px;
  color: var(--ink);
}

.sheet {
  background: #fffdf8;
  border-radius: 28px;
  padding: 36px 40px 12px;
  box-shadow:
    0 1px 0 rgba(27, 23, 18, 0.05),
    0 30px 70px rgba(78, 48, 22, 0.07);
}

.client-name {
  font-size: 44px;
  font-weight: 700;
  letter-spacing: -0.03em;
  line-height: 1.05;
  margin: 8px 0 14px;
}

.place {
  margin: 0 0 22px;
  color: #4e463c;
  font-size: 17px;
}

.stat-row {
  display: flex;
  flex-wrap: wrap;
  gap: 16px 28px;
  margin: 0 0 8px;
  padding: 14px 0 16px;
  border-top: 1px solid #efe6da;
  border-bottom: 1px solid #efe6da;
}

.stat-row dt {
  margin: 0;
  color: var(--muted);
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.12em;
  text-transform: uppercase;
}

.stat-row dd {
  margin: 3px 0 0;
  font-size: 15px;
}

.numbers-head {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  margin: 22px 0 4px;
}

.numbers-head h2 {
  font-size: 13px;
  font-weight: 600;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--muted);
}

.numbers-head span {
  color: var(--muted);
  font-size: 13px;
}

.phone-list { display: grid; }

.dial {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 8px 16px;
  align-items: center;
  padding: 16px 0;
  border-bottom: 1px solid #f0e8dc;
}

.dial:last-child { border-bottom: 0; }

.dial.active {
  background: #fff6ef;
  margin: 0 -16px;
  padding: 16px;
  border-radius: 16px;
  border-bottom-color: transparent;
}

.dial.done .phone-number { color: #6d645b; }

.dial-kicker {
  display: flex;
  align-items: center;
  gap: 8px;
  color: var(--muted);
  font-size: 12px;
  letter-spacing: 0.08em;
}

.tag {
  letter-spacing: 0.04em;
  text-transform: none;
  font-size: 11px;
  font-weight: 600;
  padding: 2px 7px;
  border-radius: 999px;
  background: #f3ece3;
  color: #5c534a;
}

.tag-movistar { background: #ffedd5; color: #9a3412; }
.tag-cnel { background: #e7eef6; color: #1d4e89; }
.tag-contacto { background: #f3ece3; color: #5c534a; }

.phone-number {
  font-family: var(--mono);
  font-size: 26px;
  font-weight: 500;
  letter-spacing: -0.03em;
  margin-top: 2px;
}

.sheet .btn-call {
  border-radius: 999px;
  padding: 10px 18px;
}

.feedback {
  display: grid;
  gap: 10px;
  grid-column: 1 / -1;
  padding-top: 8px;
  border-top: 1px dashed var(--line);
}

.empty-state {
  text-align: center;
  padding: 80px 20px;
}

.row-actions { display: flex; gap: 8px; flex-wrap: wrap; }

.details-grid {
  display: grid;
  grid-template-columns: 1.2fr 0.8fr;
  gap: 16px;
}

.map-grid {
  display: grid;
  grid-template-columns: 180px 1fr;
  gap: 8px 12px;
  align-items: center;
}

.phone-map {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.check {
  display: flex;
  gap: 6px;
  align-items: center;
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 6px 10px;
}

.modal-back {
  position: fixed;
  inset: 0;
  background: rgba(27, 23, 18, 0.4);
  display: grid;
  place-items: center;
  padding: 20px;
}

.modal {
  width: min(420px, 100%);
  background: var(--paper-2);
  border-radius: 16px;
  padding: 20px;
}

@media (max-width: 900px) {
  .app-shell { grid-template-columns: 1fr; }
  .sidebar { flex-direction: row; flex-wrap: wrap; }
  .stats, .details-grid { grid-template-columns: 1fr 1fr; }
  .client-name { font-size: 40px; }
  .desk { grid-template-columns: 1fr; gap: 18px; }
  .margin-note { padding-top: 0; }
  .sheet { padding: 24px 20px 8px; }
  .queue-arrow svg { width: 56px; height: 56px; }
  .margin-ahead .queue-count { font-size: 28px; }
}

@media (max-width: 640px) {
  .stats, .details-grid { grid-template-columns: 1fr; }
  .phone-number { font-size: 18px; }
  .phone-head { flex-direction: column; align-items: flex-start; }
}